Software Support for SourcePro® C++

• Types of support
• Support guidelines
• Problem reporting checklist (completion required prior to contact)
• Technical support phone numbers by country
• SourcePro C++ Detailed Support Policy

Types of Support
Rogue Wave Software offers two types of support and maintenance services as outlined in the table below:

The types of standard support and maintenance services are offered for the SourcePro C++ products: Premium and Enterprise.

Support Guidelines:

The following table summarizes the standard support offerings for SourcePro C++:

Problem Reporting Checklist

To help us serve you quickly and efficiently, please take a few minutes to gather some information before contacting technical support. You will be asked for:

• Your Name
• Product License or Tracking Number
• Company Name
• Company Address
• Telephone Number
• E-mail Address
• Product Name(s) and Version(s)
• Database Type and Version Number (if applicable)
• Compiler and Version
• Operating System and Version

Also be prepared to provide a detailed description of the problem, including any transcripts or error messages that you may have received. You may be required to send a small test sample that demonstrates the problem. Sample code should be brief, complete and illustrative. Test samples should consist of 100 lines or fewer of workable code. The time required for us to reproduce the problem will be excluded from any stated resolution time goals.

Phone Numbers

The following table lists the Rogue Wave Technical Support phone numbers in your area.

These Toll-Free access numbers may not be available from all locations and from all telephones. Please check with your local service provider for more information if you have difficulty accessing this service.

**For countries not listed above, please call 303-545-3205.